Becoming a hotelier is akin to running a business or a start-up. You are not just a manager in this position; you also share the same vision as your boss or whoever owns the business. As such, you will realise that it is important that you not only attend to the needs of your guests, but also to the needs of your team.
Becoming a better hotelier, on the other hand, is another thing. You need to exert more effort for you to reach your goals. If you are looking for some ways to improve yourself as a manager, here are some pointers that may come in handy.
Improve customer experience
This should always be your mantra. If you think that you are serving your customers well, don’t just stay at this level. You ought to make their stay more than just comfortable; it should be memorable. Other than putting a hotel fridge in their room, you may offer more experiential services, such as tour packages and similar offerings.
A good leader knows how to delegate. Properly delegating tasks will help your office become much more efficient. The best way to delegate tasks is by first identifying the strengths and weaknesses of each of your team members; then, give them the tasks that will suit their strengths. That way, the job is done much more quickly.
As a manager that leads a team in a fast-paced industry, decisiveness should be a trait. You should be able to make quick decisions. This is something that you should work on, especially that guests always have urgent and demanding requests.
These are just some of the ways to become a better hotelier. If you want a more transparent and honest assessment of your skills, it is advisable that you talk to your immediate boss or supervisor.