Apartment complexes are made up of 20 or more apartment units, which can range from small studio-type rooms to ones with several bedrooms, toilets, and baths. When managing apartment complexes, it is important to have a clear definition of responsibilities. The property owner should have these in detail in the lease agreement.
Apartment complex management is not much different in Salt Lake City and other cities in the state. The lease agreement should follow the rules and regulations set for renters in Utah.
Maintenance and Repairs
In general, the building supervisor handles the maintenance and repairs of the whole complex. These should be done and finished as soon as possible to minimize or avoid any complaints from residents. Heating and cooling problems are the priority for repairs. These should be solved within 24 hours from being reported. Plumbing leaks are also another priority. Leaks from the water main could add up to the cost of utilities. Remember that sewage problems and leaks can lead to a lot of damage to the property.
There should be an open line of communication where the tenants can talk to the supervisor and have their problems addressed as soon as possible. This is an essential part of the job and keeps good relations all around the apartment complex. If the repairs are going to take longer, or if these will affect other tenants, the supervisor should get in touch with them and inform them of how they might be affected, any cause for delays and for how long before the repairs are done.
Responsibilities on the Lease Agreement
Among other things, the lease agreement should include the following:
- Tenant responsibilities. The tenant is responsible for the cleanliness of their unit. They will pay for any damage due to neglect or abuse. They’re also held accountable for reporting dangers or any defective situation in the unit, such as faulty wiring, water leaks, fire hazards, and molds.
- Building Supervisor. They’re responsible for instructing tenants with the official policy and procedure for reporting and complaints. This includes the hours of operations, turn-around time, and available repair staff.
- Unit Alterations. The tenants are not allowed to alter the unit unless specifically given approval by the owner. This includes a new coat of paint, wallpaper, new plumbing, and electrical wiring.
Managing an apartment complex requires a lot of managing expectations and sorting priorities in repair and maintenance. Setting realistic expectations helps to avoid further complaints.